At Asuri Jewels, your satisfaction is our priority. We aim to make returns and refunds as simple and transparent as possible when you shop at asurijewels.com.
30-Day Return Policy
You may request a return for a refund within 30 days of delivery, provided the item meets all return eligibility requirements outlined below. After this period, returns and refunds will not be accepted, except where the item is defective or damaged upon delivery.
Eligibility for Returns
To qualify for a return, the item must be:
- Unused, unworn, and in the same condition as received
- Returned in its original packaging
- Accompanied by any applicable diamond certificate(s)
To initiate a return, please email us at hello@asurijewels.com within 30 days of delivery. Do not send an item back without contacting us first and receiving return authorization and instructions.
Refund Process
Once your returned item is received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method. Please allow 7–10 business days for the refund to appear in your account, depending on your payment provider.
Items Not Eligible for Refund or Exchange
Custom or Personalized Items
Custom-made, modified, or personalized pieces are final sale and are not eligible for return, refund, or exchange. This includes personalized items such as initial pendants and pieces made or modified specifically according to customer requirements.
Each custom order undergoes a detailed approval process before production and shipment. Any changes requested after delivery may incur additional labor or remake charges.
Engraved Items
Engraved pieces are final sale and cannot be returned, refunded, or exchanged.
Earrings
For hygiene and safety reasons, pierced earrings cannot be returned or exchanged unless they are defective or damaged upon delivery.
Defective or Damaged Items
In the rare event that your item arrives defective or damaged, please contact us at hello@asurijewels.com as soon as possible after delivery, along with photographs of the item and packaging.
After reviewing the issue, Asuri Jewels will provide appropriate return instructions and, where applicable, arrange a replacement or other appropriate resolution.
Please retain the original packaging and the damaged item until the matter has been resolved.
Order Cancellations
- Cancel within 24 hours of placing your order: a 10% cancellation fee applies.
- Cancel after 24 hours: a 20% cancellation fee applies.
- Orders that have already been shipped cannot be cancelled.
Once production has started, you may not be able to cancel certain custom orders. Custom, personalized, modified, and engraved items are not eligible for return or refund once completed.
Comparative Purchasing Policy
Comparative purchasing—ordering multiple items with the intention of keeping one and returning the others—is not permitted.
Orders suspected of comparative purchasing may be canceled or restricted from return at the discretion of Asuri Jewels.
Rush Fees & Express Shipping
- Rush fees are non-refundable once production has begun, typically within 24 hours of order placement.
- Express shipping fees are non-refundable once the order has been shipped from our workshop in India.
- Shipping charges are separate from the cost of the jewelry and are not refundable where the applicable return policy states that shipping fees are non-refundable.
