Frequently Asked Questions

Absolutely! At Asuri Jewels, we specialize in creating Vintage Style Jewelry tailored to your unique style and preferences. Whether you have a specific design in mind or need guidance to craft the perfect piece, our dedicated team is here to bring your vision to life.

To get started, contact us at asurijewels@gmail.com. Please note that custom orders are made exclusively for you and are non-refundable, except in cases where the item arrives with a defect—in which case we are committed to remaking it for you.

Typically, orders take 7–8 working days to process before they are shipped. Processing times may vary depending on the item you’ve selected.

For your convenience, each product page displays the estimated shipping date, so you know when to expect your order. If you have any questions or need more details about a specific item’s processing time, please don’t hesitate to reach out to us—we’re happy to assist!

We gladly accept returns on all standard items and pre-made designs within 30 days of delivery. Please note that custom or personalized orders cannot be returned, as they are crafted uniquely for you.

Absolutely! We offer engraving services for all orders(Except Thin Jewelry). Engraving is free for up to 15 characters (including spaces). For longer messages, additional engraving is available for USD 30.

You can provide your engraving details when placing your order. If you decide to add engraving after ordering, simply email us with the details before your item is shipped, and we’ll personalize your jewelry exactly as you wish.

You can easily connect with Asuri Jewels through multiple channels. Follow us on Instagram at @asurijewels for the latest updates and inspirations. For direct inquiries, email us at asurijewels@gmail.com, or reach out via WhatsApp/phone at +91 9909305020 for immediate assistance. We’re always happy to help!

Yes, we offer a 6 Month warranty on all our products, along with lifetime service support. Our warranty covers manufacturing defects to ensure your jewelry is free from such issues at the time of purchase.

Please note that the warranty does not cover normal wear and tear, loss of gemstones, theft, or loss of the jewelry itself. It also excludes damage or loss caused by failure to obtain necessary maintenance or repairs to preserve the integrity of the piece.

The following are not considered manufacturing defects and are not covered under warranty:

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  Metal discoloration resulting from exposure to chemicals, makeup, swimming pools, hot tubs, or bathing
  
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  Normal wear of precious metals and prongs that may require periodic maintenance or restoration
  
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  Prong damage caused by everyday wear, which may lead to gemstone loss
  
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  Loss of gemstones due to regular wear or accidental damage
  

Our warranty is designed to protect against craftsmanship-related issues. To maintain the beauty and longevity of your jewelry, we recommend regular care and professional maintenance.

All of our jewelry is crafted using solid precious metals, never plated. Whether you choose sterling silver, 10K, 14K, or 18K gold, each piece is made entirely from genuine, high-quality material. We only apply rhodium plating on sterling silver and white gold jewelry to help protect against tarnish.

Every item is stamped with a purity hallmark on the inside, confirming its authenticity and metal content. Our commitment to using solid metals ensures superior durability, long-lasting beauty, and enduring value in every piece.

Yes, we proudly offer a wide selection of moissanite gemstones and moissanite jewelry. At Asuri Jewels, we are recognized for our carefully curated collection of moissanite available in a variety of cuts and shapes.

Our moissanite is renowned for its exceptional brilliance, fire, and durability, making it a stunning and ethical alternative to traditional diamonds. Whether you are seeking a classic shape or a distinctive cut, our diverse range ensures you’ll find the perfect piece to match your style.

Yes, we offer a wide selection of natural and lab-created gemstones and birthstones. At Asuri Jewels, we specialize in custom designs, allowing us to create truly personalized jewelry pieces using the gemstone of your choice.

Whether you’re searching for a birthstone, a specific color, or a meaningful custom design, our skilled craftsmen have the expertise to bring your vision to life. With an extensive gemstone selection, we ensure you’ll find the perfect stone to reflect your style or commemorate a special occasion.

To keep your jewelry looking beautiful and well-maintained, we recommend following these care guidelines:

• Everyday Wear: Remove your jewelry during physical activities, workouts, showering, or bathing. Avoid wearing it while applying lotions, perfumes, hairspray, or when handling chemicals such as acetone.
  
• Cleaning: Gently clean your jewelry using a soft brush and warm water with mild soap to remove dirt and residue. Rinse thoroughly to prevent soap buildup, then pat dry with a soft, clean cloth. Avoid using tissues or paper towels, as they may cause scratches.
  

For more detailed care instructions and expert tips, please visit our Blog page.

Yes, we provide wholesale opportunities for business-to-business customers. Whether you are launching a new venture or require bulk purchases for your existing business, we are happy to support your needs.

For pricing details or to discuss your specific requirements, please contact us directly via email at asurijewels@gmail.com or reach out on WhatsApp at +91 9909305020 for a faster response. We are committed to offering quality products and reliable service to help your business grow.

We proudly ship to worldwide, including major destinations such as the USA, Canada, the UK, India, Australia, New Zealand, Hong Kong, Japan, Singapore, and Malaysia, along with extensive coverage across Europe, Africa, the Middle East, and South America.

Our international shipping ensures that customers around the globe can enjoy the quality, craftsmanship, and elegance of our jewelry—wherever they are located.

Your order is carefully packaged and shipped with the highest level of care and security. We work with trusted shipping partners known for their excellent delivery performance to ensure safe and reliable service.

Depending on your location and shipping preferences, we use reputable courier services such as USPS, DHL, UPS, and FedEx to deliver your order securely and on time. Your satisfaction and the safe arrival of your purchase are always our top priorities.

Customs duties depend on the country where your order is being delivered. Orders shipped to the USA, Australia, the UK, Singapore, Malaysia, Hong Kong, New Zealand, the Middle East, and South America are generally exempt from customs charges.

For deliveries to Canada and European countries, customs duties may apply. If applicable, the duty will not exceed USD 40, and our shipping partner will contact you directly with payment details.

We offer two convenient shipping options to suit your needs:

USA Standard Shipping Free:

Shipped via USPS, this option typically delivers your order within 8–12 days after it has been dispatched.

Express Shipping:

For quicker delivery, we ship via trusted couriers such as UPS, DHL, or FedEx, with delivery within 7–8 days after dispatch. Express Shipping is available for an additional USD 35 to USD 55 Depending On Location and can be selected during checkout.

No, choosing express or expedited shipping does not shorten the production time of your order. Production timelines remain the same regardless of the shipping method selected.

The only difference is the delivery speed after production is complete. Standard shipping typically takes 08–12 days, while express shipping reduces transit time to 7–8 days.

Yes, we provide a rush order and delivery service for customers who need their jewelry quickly. This service carries an additional fee of USD 85.

With rush orders, your item receives priority in production and is shipped via express delivery to ensure it reaches you within the promised timeframe. Please message us after placing your order to request this service.

Yes, we offer options for returns, exchanges, and cancellations under the following guidelines:

• Returns: We provide a 30-day return window. Return requests must be submitted within 21 days of delivery, and items must be shipped back within 30 days from the delivery date.
  
• Exchanges: Exchanges are accepted within 30 days of delivery and apply only to pre-made or listed items. Please note that custom or personalized orders are not eligible for returns or exchanges.
  
• Cancellations: If you wish to cancel an order, please contact us within 48 hours of placing it. Cancellations requested after 48 hours will incur a 20% cancellation fee based on the total order value.

Custom and personalized orders are not eligible for returns or exchanges, as they are created specifically to your individual specifications. Due to their unique nature, these items cannot be resold.

We recommend reviewing all order details carefully before placing your order to ensure everything meets your expectations.

Yes, customers are responsible for the return shipping costs. Please ensure that the item is sent back with all original packaging and accompanying documents as received. This helps protect the product during transit and allows us to process your return smoothly.